What is your refund and return policy?

We do not want our users to take the monetary risk, hence Automizely Dropshipping sticks to its user-centric approach and offers friendly refund and return policies for different countries.

👉 Refund policy for the products shipped from China warehouse to the US

If the customer informs us about any of the following situations within 7 days of delivery, We will provide the refund or re-ship order:

The goods from the order line item are missing
Wrong goods have been delivered. (User will have to share photos of the received goods and logistics label)
Delivered goods are in the damaged condition. (User will have to share photos of the received goods and logistics label)

The process of refund or reship will not be initiated if the refund request is raised after 7 days from the date of delivery.
If the order gets processed after 7 working days, we will provide a $2 coupon to the user.

It is not applicable to the customized products because such items often consume time to get the requested modifications done. Therefore, their processing time is usually higher than normal products.

Under normal circumstances, if the order doesn’t get delivered within 15 working days after the pickup, a $2 refund will be compensated.

If the order is not delivered within 20 working days after the pickup, a $5 refund will be compensated.

We will refund/re-ship if the product doesn’t get delivered within 30 working days. This happens in the case of lost products.

Note: We may not be able to refund due to subjective reasons of the customer like:

The customer does not like the product
Delivered products get damaged (accidentally) by the customer

Return/ Exchange Policy

For the goods shipped from China, there is no return/exchange policy.

👉 Refund policy for the products shipped from the US warehouse to the US

If the customer informs us about any of the following situations within 7 days of delivery, we will provide the refund or reship the order:

The goods from the order line item are missing
Wrong goods have been delivered. (User will have to share photos of the received goods and logistics label)
Delivered goods are in the damaged condition. (User will have to share photos of the received goods and logistics label)

The process of refund or reship will not be initiated if the refund request is raised after 7 days from the date of delivery.
If the order gets processed after 5 working days, we will provide a $2 coupon to the user.

Under normal circumstances, if the order doesn’t get delivered within 12 working days after the pickup, a $2 refund will be compensated.

If the order is not delivered within 15 working days after the pickup, a $5 refund will be compensated.

We will refund/re-ship if the product doesn’t get delivered within 30 working days. This happens in the case of lost products.

Note: We may not be able to refund due to subjective reasons of the customer like:

The customer does not like the product
Delivered products get damaged (accidentally) by the customer

Return and Exchange Policy (For US only)

For missing and damaged goods: We just refund or reship (subject to the shared photos of the received goods, logistics label, and situation).

For wrong goods: You can return the goods, and we will ship the correct item (subject to the shared photos of the received goods, logistics label, and situation).

Exchange: If the customer does not like the item and wants to exchange it, we will exchange the item. The customer will have to bear the shipping cost or other related fees asked by the supplier.

Return Policy: The customer can return the products that have been shipped from the US warehouse.

👉 Refund Policy for the products shipped from China warehouse to other countries (Canada, Mexico, and Australia)

If the customer informs us about any of the following situations within 7 days of delivery, we will provide the refund or re-ship the order:

The goods from the order line item are missing
Wrong goods have been delivered. (User will have to share photos of the received goods and logistics label)
Delivered goods are in the damaged condition. (User will have to share photos of the received goods and logistics label)

The process of refund or reship will not be initiated if the refund request is raised after 7 days from the date of delivery.
If the order gets processed after 7 working days, we will provide a $2 coupon to the user.

Under normal circumstances, if the order doesn’t get delivered within 20 working days after the pickup, a $2 refund will be compensated.

If the order is not delivered within 25 working days after the pickup, a $5 refund will be compensated.

We will refund/re-ship if the product doesn’t get delivered within 30 working days. This happens in the case of lost products.

Note: We may not be able to refund due to subjective reasons of the customer like:

The customer does not like the product
Delivered products get damaged (accidentally) by the customer

Return/ Exchange Policy

For the goods shipped from China, there is no return/exchange policy.
Was this article helpful?
Cancel
Thank you!